Commonly asked questions about our baseball and softball equipment, shipping, returns, and product care. Find answers to help you choose the right gear for your game.
Frequently asked questions
What is the return policy?
We have a 30 day return policy on any unused and unopened products in their original packaging. We require a Return Authorization number for every return, so please contact us to make arrangements.
For any defective products, please contact us and we will work with you and the manufacturer to make things right.
Are any purchases not returnable?
Yes. All custom products and products ordered on special order will not be returnable. These items are clearly labeled during the checkout process.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. We try to get all orders out next business day. In the event of special order products, we will keep you updated as soon as they arrive to us and provide you tracking to estimate when they will arrive to you.
Do you offer discounts?
Absolutely! Several of the manufacturers we work with have set retail pricing on certain products. Those products we can not discount, however we have hundreds of products that we can provide discounts on. We often provide discount codes on our social media pages, so make sure you like and subscribe to those for our best pricing. If you ever see a product at a better price, please let us know and we can see if we can beat it!
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase. We offer free shipping for carts above $99.99. Special orders excluded.